Support
Junior Sage Support Consultant
Start your Sage career on our support desk — first line for live clients, with full certification training behind you.
Our support desk is where most of our consultants started. You will take client queries across the Sage suite, work out what is actually wrong, fix what you can and escalate what you cannot — learning the products properly in the process.
We pay for and expect Sage certification, and we promote from this desk.
What you will do
- Take and triage client support queries
- Investigate and resolve first-line issues
- Escalate cleanly, with everything the next person needs
- Keep the support log and knowledge base current
- Work towards Sage product certification
What we are looking for
- A finance, accounting or IT qualification, or equivalent experience
- Strong written and spoken communication
- Genuine patience with a client who is stuck and under pressure
- The habit of finding out rather than guessing
Nice to have
- Any exposure to Sage products
- Payroll or bookkeeping experience
- A second South African language
